Grievance Redressal

As required by the Information Technology Act, 2000 and the DPDP Act, 2023, Buddyly has a named Grievance Officer:

Aditi Rao
Grievance Officer, Buddyly Technologies Pvt. Ltd.
Email: grievance@buddyly.in

• Acknowledgement of your complaint: within 24 hours.
• Resolution or a written status update: within 15 days.
• Safety reports inside the product have a separate, faster path — a human triages every in-app report within 4 hours.

Many requests don't need a complaint at all: download your complete data or delete your account instantly from Settings → Account; review or withdraw any consent from Settings → Privacy & data; report a safety incident with the in-app report button (4-hour human triage); and send product complaints or suggestions via the Send feedback link in the footer. Anything these don't cover, the Grievance Officer does.

Your registered phone number or email, the booking ID if relevant, what happened, and what outcome you're seeking. The more specific the complaint, the faster the resolution.

If our response doesn't resolve your grievance, you may escalate to the Data Protection Board of India under the DPDP Act, 2023, or pursue other remedies available under Indian law. Nothing in our process limits those rights.